Westcliff's Client Services Department is your primary resource for almost all inquiries:

o Faxing and verbal results
o Add-ons (additional tests that were not originally requested on the requisition)
o Specimen requirements and handling procedures
o Duplicate lab reports
o Critical and stat result reporting
o Turn around times
o Ordering requisitions
o Special requests
o Technical questions

We are staffed with professional representatives trained to provide you with first-class assistance. Whatever your inquiry, our dedicated customer support team is trained to understand the needs of our clients and will provide you with a timely, reliable, and accurate response.

Our designated client service phone number is set-up for your convenience and to ensure that you get the answers you need quickly, without delays, excessive transfers or automated responses. Customer service representatives answer all inquiries in a timely, accurate and friendly manner. On an average, you can expect your call to be answered within 30 seconds.

Representatives from our Client Services Department are available Monday thru Friday from 6:00 am to 10:30 pm and on Saturday from 8:00 am to 5:00 pm. There is also someone to assist you after hours, 24 hours a day, 7 days a week.

Client Service Main Line (800) 373-9505

Courier Service

Specimen transport is provided by Westcliff Medical Laboratories through our own staff of courteous, qualified couriers. Multiple daily visits to your office are available depending upon your practice's needs and location.

Courier Services Main Line (949) 724-3981